If something has gone wrong and our support team has not put it right, you can escalate it to our Grievance Officer. This page exists because the Information Technology Rules, 2021 require it — and because you are entitled to know exactly who is accountable.
24 hours
to acknowledge your complaint
15 days
to resolve it
These are statutory limits under the IT Rules 2021, not targets we set ourselves.
Most issues are resolved faster through support, because it reaches the team that can actually fix the thing. Raise a ticket first — you will get a reference number, and you can escalate from the same ticket if you are not satisfied.
Raise a support ticketSee also our Terms, Privacy Policy and Cancellation & Refund Policy.